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Is there a way to contact Royal Mail without going through the automated crap?

Posted: 06 Jun 2024, 12:17
by Rich-Allen1976
Above.

I need to check the tracking on an item that was sent back to a company in China 3 weeks tomorrow ago, according to the tracking, they received it a fortnight since but the company are saying they haven't.

Please do not tell me to use Google, I am already in a bad mood for various reasons.
 

Is there a way to contact Royal Mail without going through the automated crap?

Posted: 06 Jun 2024, 22:10
by Ojisama
You could try walking into your local sorting office.

Dunno if they can help you, but it would be a face-to-face contact.

Is there a way to contact Royal Mail without going through the automated crap?

Posted: 07 Jun 2024, 12:26
by Rich-Allen1976
I contacted RM on Twitter last night, according to the tracking, the item was received in China a fortnight ago, but magicwardrobes.com are saying they haven't received it and it's currently stuck in customs.

However, I predicted this would happen so I bought virtually the same product, custom made from an Australian seller on eBay, to come by this time next week allegedly.