Is there an easier way to get a new Sky Q remote?

Rich-Allen1976 · Post by **Rich-Allen1976** » 14 Jan 2023, 10:55

Above.

I've just spoken to Sky, Foreign call centre bloke didn't understand me, seems to be a rather annoying ongoing problem that, requesting a new remote for my Sky Q box as the remote doesn't work despite having 2 new sets of AAA batteries.

Is there any legit way to get a new remote other than talking to the non-UK call centre that doesn't understand Yorkshire accents?

In the end, I rang Sky up again, spoke to this very helpful English lady (and no, I am not racist before anyone pipes up) who suggested turning the box off at the wall, leaving it for a minute and turning it back on, I did that, the remote still didn't work.

They're posting me a new remote which will come by Royal Mail next Tuesday.

Post by **Ojisama** » 14 Jan 2023, 17:16

There is a Sky store in Meadowhall. Try talking to the staff there.

Rich-Allen1976 · Post by **Rich-Allen1976** » 14 Jan 2023, 17:35

Ojisama wrote: ↑
14 Jan 2023, 17:16
There is a Sky store in Meadowhall. Try talking to the staff there.

Weather permitting we might pop down tomorrow morning.

Rich-Allen1976 · Post by **Rich-Allen1976** » 19 Jan 2023, 12:58

In actual fact, my support guy got the remote working yesterday (just needed new batteries! D'oh!)

Post by **Ojisama** » 19 Jan 2023, 13:14

Ha ha. Rookie mistake.

Rich-Allen1976 · Post by **Rich-Allen1976** » 19 Jan 2023, 13:16

Ojisama wrote: ↑
19 Jan 2023, 13:14
Ha ha. Rookie mistake.

I wouldn't mind but I did actually try 2 new pairs of AAA batteries! Must've been duds!